FAQ

Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery.
Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order.
However, there are cases where delivery takes longer but only occurs in the following force majeure situations:
– Our staff cannot contact the customer by phone so we cannot deliver the goods.
– The delivery address you provided is incorrect or difficult to find.
– The number of orders suddenly increases causing the order processing to be delayed.
– The supplier is slower than expected causing the delivery to be delayed or the shipping partner is late in delivering the goods
Regarding shipping costs, we use an external shipping service so the shipping fee will be calculated according to the shipping unit’s fee depending on the location and volume of the order, when contacting Confirm the order with the customer and we will inform the customer of the specific fee.

For goods damaged during the shipping process, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer. Customers have the right to refuse to receive the product and request a return according to the “return and refund” policy. For any problems that arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.
Note: In case of delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.

Before receiving and paying, you have the right to check the product. We do not support testing.
Please open the package to check to ensure that the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
After agreeing to the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
If you are not satisfied with the product, you can refuse to receive the goods. Here, we will charge an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
– When you check the order, the delivery staff must wait for you to check the goods inside the package. In case the staff refuses to let you check the goods, please contact Thefittuna.com via hotline: +84 39 5762954 for support.
– thefittuna.com will not be responsible for the quantity, model or product error, after the order has been successfully delivered.
– Please avoid using sharp objects to open the package to avoid damaging the product inside. In cases where the product is damaged due to the Customer’s fault, thefittuna.com regrets that it cannot support you to exchange/return/warranty the product.

Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery.
Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order.
However, there are cases where delivery takes longer but only occurs in the following force majeure situations:
– Our staff cannot contact the customer by phone so we cannot deliver the goods.
– The delivery address you provided is incorrect or difficult to find.
– The number of orders suddenly increases causing the order processing to be delayed.
– The supplier is slower than expected causing the delivery to be delayed or the shipping partner is late in delivering the goods
Regarding shipping costs, we use an external shipping service so the shipping fee will be calculated according to the shipping unit’s fee depending on the location and volume of the order, when contacting Confirm the order with the customer and we will inform the customer of the specific fee.

For goods damaged during the shipping process, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer. Customers have the right to refuse to receive the product and request a return according to the “return and refund” policy. For any problems that arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.
Note: In case of delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.

Before receiving and paying, you have the right to check the product. We do not support testing.
Please open the package to check to ensure that the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
After agreeing to the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
If you are not satisfied with the product, you can refuse to receive the goods. Here, we will charge an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
– When you check the order, the delivery staff must wait for you to check the goods inside the package. In case the staff refuses to let you check the goods, please contact Thefittuna.com via hotline: +84 39 5762954 for support.
– thefittuna.com will not be responsible for the quantity, model or product error, after the order has been successfully delivered.
– Please avoid using sharp objects to open the package to avoid damaging the product inside. In cases where the product is damaged due to the Customer’s fault, thefittuna.com regrets that it cannot support you to exchange/return/warranty the product.

Usually, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery.
Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order.
However, there are cases where delivery takes longer but only occurs in the following force majeure situations:
– Our staff cannot contact the customer by phone so we cannot deliver the goods.
– The delivery address you provided is incorrect or difficult to find.
– The number of orders suddenly increases causing the order processing to be delayed.
– The supplier is slower than expected causing the delivery to be delayed or the shipping partner is late in delivering the goods
Regarding shipping costs, we use an external shipping service so the shipping fee will be calculated according to the shipping unit’s fee depending on the location and volume of the order, when contacting Confirm the order with the customer and we will inform the customer of the specific fee.

For goods damaged during the shipping process, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer. Customers have the right to refuse to receive the product and request a return according to the “return and refund” policy. For any problems that arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.
Note: In case of delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.

Before receiving and paying, you have the right to check the product. We do not support testing.
Please open the package to check to ensure that the order is delivered with the correct model and quantity as ordered. Do not try or test the product.
After agreeing to the delivered item, you pay the delivery staff (in case the order is shipped COD) and receive the goods.
If you are not satisfied with the product, you can refuse to receive the goods. Here, we will charge an additional return fee, equivalent to the shipping fee of the order you placed.
Note:
– When you check the order, the delivery staff must wait for you to check the goods inside the package. In case the staff refuses to let you check the goods, please contact Thefittuna.com via hotline: +84 39 5762954 for support.
– thefittuna.com will not be responsible for the quantity, model or product error, after the order has been successfully delivered.
– Please avoid using sharp objects to open the package to avoid damaging the product inside. In cases where the product is damaged due to the Customer’s fault, thefittuna.com regrets that it cannot support you to exchange/return/warranty the product.